Including senior and junior stakeholders in the design process is not only informative but it will help with implementation down the line as there will be a proud sense of ownership at roll-out. Accurately capturing and defining the required user processes makes a more effective development cycle, resulting in adequate requirement-driven modelling and validation stages that define the application scope.

“Significant emphasis and attention to detail should also be spent on the model formation stage to ensure it reflects the specifications required by the end-user, as this is not only what drives the entire development cycle but also determines the magnitude of user adoption.”